MyShoeStore.com makes me want to vomit

My Review: 1

logo1.gif

I am incredibly disappointed. I have a bone to pick and a forum from which to descry the ineptitude and irresponsibility which is http://www.myshoestore.com. To put it another way, they suck as badly as it is possible for an E-tail shoe store to suck. Al Bundy would be an improvement to their sales team.

My fiancee (soon to be wife) needed a pair of hiking boots for our honeymoon in New Zealand. We looked the old fashioned way, and 3 different brick and mortar shoe stores were unable to provide the right boot for her size 5 1/2 foot. So we went online, and found the right pair of boots, “available” in the right size, for a good price. And with free shipping! El yay.

So I placed the order, received an on-screen confirmation with the promise of an email confirmation to come. No email came. I check my spam folder, and still no email. My credit card was charged – a total of $158.99. I waited three days, and when I still had received no word I called the customer service line. I was told that the order had been placed and received, and that it normally takes 10 days to fill an order and ship it out. The customer service rep said that my email had most likely been placed in spam by accident. She promised to re-send the email, and suggested that I check my spam folder. Great.

So, I kept an eye on my inbox for the rest of the day. No email. I checked my spam folder repeatedly. No email.

Oh well, they said it would take a little while for the shoes to arrive. So I waited. I waited for 12 days. No email. No tracking number. Nothing. So I called again.

I spoke with a woman who informed me that the shoes I had ordered were out of stock. At this point I have paid $160 for boots. I’ve waited more than 3 weeks. My honeymoon is now less than 2 weeks away. I’ve received no emails from the company. I was told, in person over the phone, that my shoes were on their way. They have my money. I have no shoes.

Enough I told her. Forget it, please refund my money. And that is when I learned that it takes 30 days to process a refund. A refund for an item I never received, an item that is not available. So I ask for a supervisor. A supervisor was unavailable, so I asked for a call-back. Guess what happened.

I hate myshoestore.com. They are evil, smelly, and despicable. They deserve less than a 1 rating, but this blog is called 1to10reviews so I cannot give them a lower mark. It just wouldn’t make sense.

mss.jpg

So I am making it my mission to join every review website and rating website I can find to give them a poor ranking. The have created an enemy in me, and I will shout from every rooftop available to me that they have terrible customer service, lousy communication, they steal money without providing goods or services, and they should be run out of business as quickly as possible.

Here is my review from RateItAll.com:

rateitall.png

Here is my submission to the Better Business Bureau:

bbb.png bbb2.png

I’ve threatened to submit companies to the BBB, but this is the first time I actually did it. It feels good. I am still looking for more review sites. If anyone knows of any good ones, please leave a comment and let me know.

———————————————————————————————————————————–

UPDATE:

According to the most recent comment, MyShoeStore.com seems to be out of business.  When I visit the webpage it seems to be down.  I’d like to think that I had a little something to do with it.  🙂

———————————————————————————————————————————–

FURTHER UPDATE 7/7/08:

It’s official.  Their site has a goodbye and goodnight message posted up.  Here is a screenshot:

I don’t know if I really had anything to do with it, but I sure feel vindicated.

Advertisements

20 comments so far

  1. Sarah Amith on

    You need to get a life.

  2. David on

    Respectfully, I disagree.

    This company has taken my money, did not give me my shoes, and they are refusing to give me my money back. I think it’s totally appropriate to go on a mission, and it is well worth my time.

    I think you’re comment that I “need to get a life” is unwarranted and without context. For all I know you work for their company. In which case you can go “piss up a rope.”

    Thanks for your comment. 🙂

    -The Editor

  3. Mike, Down Under on

    Dude, I totally support what you are doing and I’m stoked that you are doing something about receiving poor customer service. Companies like this (especially faceless, internet ones) take advantage of their customers by making a quick buck and then pushing the consumer to the back burner.

    I’ve had experiences like you described and I’ve wanted to pull my hair out over them, but I never got around to blowing the whistle on them. If it weren’t for people like you watching out for the rest of us, all companies would be trying crap like that. Anyway, I’ve always wondered how effective the BBB and other consumer protection/advocate groups can be and I’m curious what they’ll do with your complaint.

    Good thing I don’t need any new shoes right now.

  4. David on

    Hey Mike D.U. – thanks so much for your comment and your support. I have decided to make it my personal mission to create as much negative buzz and press about this company as I can. I’m interested to see what the BBB does too. It may be nothing visible, but enough complaints might effect a change. We’ll see.

    Take er easy.

    David
    Team 1to10

  5. Sarah Amith on

    Acually, I just find that people who behave in your manner need to find better things to do with thier time, maybe find a hobby or something of that nature. I often post comments like this to blogs to open peoples eyes.

  6. Dick on

    Sarah Amith would you please get my money back for my grand daughters shoes. My shoe store are just not responsive and they probably need to be investigated by a police agency for taking peoples money and not producing the goods. I would hope you don’t work for these people.

  7. kjhaden on

    I am glad to see someone taking a stand. I myself am going to be filing a BBB complaint against myshoestore.com aka:lordjohnsfootwear.com. My experience with them was very similar to yours. I ordered shoes for work. After 2 weeks of no shoes and no correspondence from them, I contacted them. I was informed by the rep that I was rude. I could understand if I was swearing or raising my voice, but I simply had a complaint and wanted to know what they intended to do to resolve the issue. I finally told her to cancel my order and asked how long a refund would take. Her response was to hang up on me. When I called back and asked for a supervisor I was told the refund would take at least 30 days and then sent to voice mail. Needless to say, I have not heard from the supervisor or seen any hint of a refund. I also have decided to not let myself be a victim and have rated them at every opportunity. To those who say you need to get a life… Bull@#$%. Tools such as ratings sites are available so that other consumers may dodge a bullet. To not speak up is to sit back and watch another consumer take it in the shorts while a dishonest company gets to keep their good name, and rating.

  8. David on

    Hey Kjhaden,

    Thanks a lot for your comment. I’m sorry you had a similar experience, and I appreciate the support. It makes it clearer than ever that this was a good use of my time. 🙂

    I ended up calling my credit card company to dispute the charge, and they credited me. Eventually my refund did come through from MyShoeStore. The whole transaction was a fiasco and a disgrace. I hope yours is resolved easily. Good luck my friend.

    David

  9. Erin Dickerson on

    I am in the middle of exactly the same situation with myshoestore.com. I too, ordered two pairs of Pedipede shoes for my daughter. When said shoes did not arrive after 2 weeks and no emails, I called and cancelled my order. I have yet to recieve my refund. How long did it take actually for you to recieve your money back? And by the way, kudios for taking the effort to spread the word about what sorry excuse of a business myshoestore.com is!

    Erin

  10. David on

    Hey Erin,

    Thanks so much for your comment and support. I did finally get my refund back, and it did take over a month. I actually disputed the charge with my credit card company and they credited my account provisionally until MSS finally issued my real refund.

    I’m sorry you ended up in the same position; it does confirm to me that my time on this issue was well spent. Hopefully some people will get the word in time, before they get screwed.

    Happy new year to you, and keep fighting the good fight.

    Best wishes,

    David

  11. Dee on

    Wow! I wish I had come across this rating before I ordered from MyShoeStore.com. I ordered, they took my money, and then I waited. The same story, except I could never get a live person. I was put on hold and they kept telling me my call was important. After three attempts to find out about my order on line, I told them my next step was the state Attorney General’s office. Wow! The next day my bank account was credited. Did I mention that it was 6 wks. later. My shoes weren’t even sent out yet. I agree with everything you said and more.

  12. Karen on

    You won’t believe what I went through today because of this company. The worst part is, I think the hosting company is also involved in the scam. No relief! And we’re all out money.

    I suggest calling the Hampton, NH police department. And there is a CrimeLine Number in Hampton, too. Call 608-929-1222 and report this to investigative arm of Hampton Police.

  13. David on

    I’m so sorry you had a similar problem Karen. I hope it gets resolved quickly, and some action gets taken against these guys soon.

    David

  14. Karen on

    Thanks, David, for your comments. I did receive a reply from their online customer service (their term, not mine) representative. They are issuing a credit, but I’ll believe it when I see it. I can’t believe they get away with this.

  15. Eugenio Colon Moreno on

    I was going to place and order and whao i was lucky I could see yours complaints

  16. ALEXANDRA on

    THEY DID THE SAME TO ME, I MADE THE ORDER ON MARCH, AND CAN YOU BELIEVE IS END OF MAY AND THEY NEVER GAVE MY MONEY BACK, IS THE WORST EXPERIENCE I’VE EVER HAD….I HATE THEM THEY ARE THE WORST OF WORST, BUT ZAPPOS SENT MY SHOES THE NEXT DAY, THAT IS A GOOD COMPANY.

  17. Susan on

    I ordered my shoes in December 2007 and as of today May 28th I am still waiting for my refund. I have made it a point to call them every week and be a pain. I have even asked the girl who answers the phone how she sleeps at night ripping off so many people. I have contacted the BBB with no luck yet and the NH atty General. Hopefully I’ll get something back by the end of the year.

  18. donna on

    Good luck, they are out of business and not giving any refunds

  19. Susan on

    Well the NH Atty General has got my refund back for me.If you haven’t filed a complaint with them go to there web site and do so.

  20. melissa warshavsky on

    couls someone please email me at Doremel24 AT aol DOT com and give me the link to the NH Atty General. I am only 15 and was totally not prepared for a scam.

    thanks so much


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: